Last Updated: 05/10/2026
NYC Peptide Labs (“NYC Peptide Labs,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit nycpeptidelabs.com, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website and services.
By using our website or placing an order, you agree to this Privacy Policy. If you do not agree, do not use the website or purchase products from us.
- Information We Collect
We may collect personal information that you provide directly to us, including:
(a) name;
(b) billing address;
(c) shipping address;
(d) email address;
(e) telephone number;
(f) account login information;
(g) order history;
(h) payment-related information processed through our payment providers;
(i) customer service communications;
(j) research-use certifications, checkout attestations, and related compliance confirmations;
(k) business, laboratory, or institutional information you choose to provide; and
(l) any other information you voluntarily submit through forms, emails, checkout fields, account pages, or customer-support communications.
We may also automatically collect certain information when you use the website, including:
(a) IP address;
(b) browser type;
(c) device type;
(d) operating system;
(e) pages viewed;
(f) referring URLs;
(g) date and time of access;
(h) approximate location derived from IP address;
(i) cookie and similar tracking information; and
(j) website usage and performance data.
We do not intentionally collect medical information, health information, diagnostic information, treatment information, dosing information, prescription information, or information about human or animal use of any product. Do not submit such information to us.
- How We Use Personal Information
We use personal information for the following purposes:
(a) to operate, maintain, and improve the website;
(b) to create and manage customer accounts;
(c) to process, verify, fulfill, ship, and track orders;
(d) to process payments, refunds, chargebacks, and fraud-prevention checks;
(e) to communicate with you about orders, accounts, payments, shipping, returns, customer support, policy updates, and service matters;
(f) to maintain records of research-use certifications, checkout attestations, compliance confirmations, and transaction history;
(g) to evaluate order eligibility, shipping restrictions, fraud risk, compliance risk, and suspected misuse;
(h) to provide customer support and respond to inquiries;
(i) to send marketing communications only where permitted by law and, where required, with your consent;
(j) to analyze website performance, troubleshoot technical issues, and improve user experience;
(k) to comply with legal, regulatory, tax, accounting, security, payment-network, and recordkeeping obligations;
(l) to enforce our Terms and Conditions, Research Use Policy, Return Policy, Shipping Policy, and other policies; and
(m) to protect the rights, safety, property, security, and integrity of NYC Peptide Labs, our customers, service providers, and the public.
- How We Disclose Personal Information
We do not sell customer personal information.
We may disclose personal information to third parties only as reasonably necessary for the purposes described in this Privacy Policy, including:
(a) payment processors and fraud-prevention providers;
(b) shipping carriers and fulfillment providers;
(c) website hosting, ecommerce, database, and security providers;
(d) email, SMS, and customer-communication providers;
(e) analytics and website-performance providers;
(f) customer-support tools;
(g) professional advisors, including attorneys, accountants, insurers, auditors, and consultants;
(h) government, regulatory, law-enforcement, or legal authorities when required or appropriate;
(i) parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, asset sale, or transfer of business operations; and
(j) other service providers that help us operate the website, process orders, communicate with customers, protect against fraud, comply with law, or enforce our policies.
We require service providers to use personal information only as necessary to provide services to us or as otherwise permitted by law.
- Payment Information
Payments are processed by third-party payment processors. We do not intentionally store full payment-card numbers on our own systems. Payment information is handled by the payment processor according to its own security standards, terms, and privacy practices.
- Shipping Information
To fulfill orders, we may provide your name, shipping address, contact information, package information, and delivery details to USPS or another shipping carrier or fulfillment provider. Carrier selection may vary depending on destination, service availability, package requirements, order value, or operational needs.
- Cookies and Similar Technologies
We may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, maintain carts and sessions, support account functionality, analyze traffic, improve performance, and help secure the website.
You can control cookies through your browser settings. Disabling cookies may affect website functionality, including cart, checkout, login, account, and preference features.
- Marketing Communications
If you subscribe to marketing emails or SMS messages, we may use your contact information to send promotional or informational communications. You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of SMS messages by following the instructions provided in the message.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, including order confirmations, shipping updates, account notices, payment notices, policy updates, customer-support responses, and compliance-related communications.
- Data Retention
We retain personal information for as long as reasonably necessary to operate our business, process and document transactions, provide customer support, comply with legal, tax, accounting, security, payment, and regulatory obligations, resolve disputes, prevent fraud, enforce our policies, and maintain records of research-use certifications and checkout attestations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and business needs.
- Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No website, database, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access.
- Data Breach Notice
If we determine that a data security incident requires notice under applicable law, we will provide notice as required by applicable law.
- Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to opt out of certain communications or certain uses of personal information.
To make a privacy request, contact us at support@nycpeptidelabs.com. We may need to verify your identity before processing your request. We may deny or limit requests where permitted by law, including where retention is required for legal, tax, accounting, payment, security, fraud-prevention, order, dispute-resolution, compliance, or policy-enforcement purposes.
- State Privacy Rights
Certain state privacy laws may provide residents with additional rights concerning personal information. Where applicable, we will honor such rights as required by law.
We do not sell personal information. If our practices change in a way that constitutes a “sale” or “sharing” under applicable privacy law, we will update this Privacy Policy and provide required choices.
- Children and Age Restrictions
Our website and products are intended only for users who are at least twenty-one (21) years old and qualified to purchase for laboratory research use. We do not knowingly collect personal information from children or minors. If you believe a minor has provided personal information to us, contact us at support@nycpeptidelabs.com.
- Third-Party Links
Our website may contain links to third-party websites, laboratories, certificates of analysis, payment providers, shipping carriers, or other external services. We are not responsible for the privacy practices, content, security, accuracy, or policies of third-party websites or services. You should review the privacy policies of any third-party websites you access.
- International Users
NYC Peptide Labs is operated from the United States. If you access the website from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States or other jurisdictions where our service providers operate.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
- Contact
Questions or requests regarding this Privacy Policy may be directed to:
NYC Peptide Labs
Email: support@nycpeptidelabs.com
Website: nycpeptidelabs.com