Last Updated: 05/10/2026
NYC Peptide Labs ships products for laboratory research use only. By placing an order, you agree to this Shipping Policy, our Terms and Conditions, Return Policy, Privacy Policy, and Research Use Policy.
Order Processing
Orders are typically processed within 1 business day after payment is received and the order passes any required review or verification. Processing times may vary due to product availability, payment review, compliance review, holidays, weather, carrier delays, or other circumstances outside our control.
We reserve the right to delay, hold, cancel, or refuse any order for any reason, including suspected misuse, inaccurate information, restricted destination, payment risk, inventory issues, or compliance concerns.
Shipping Carriers
We usually ship through USPS or UPS, but we may use another carrier at our discretion, including FedEx, or another shipping provider. Carrier selection may depend on destination, service availability, package requirements, order value, or operational needs.
Shipping Address Accuracy
You are responsible for providing a complete, accurate, and deliverable shipping address. NYC Peptide Labs is not responsible for delays, losses, failed delivery, returns, or misdelivery caused by incorrect, incomplete, outdated, or undeliverable address information.
If a package is returned to us due to an address issue, refusal, failed delivery, or customer unavailability, we may, at our discretion, reship the order at the customer’s expense or issue a refund less shipping, handling, processing, and any other nonrecoverable costs.
Delivery, Risk of Loss, and Carrier Issues
Once an order is transferred to the carrier, delivery timing and handling are controlled by the carrier. To the maximum extent permitted by law, risk of loss passes to the customer when the package is tendered to the carrier.
NYC Peptide Labs is not responsible for carrier delays, lost packages, stolen packages, weather delays, customs or regulatory delays, tracking errors, delivery scans, damage caused by the carrier, or packages marked as delivered by the carrier.
Customers are responsible for promptly retrieving delivered packages. NYC Peptide Labs is not responsible for product degradation, temperature exposure, theft, loss, or damage after delivery or after attempted delivery.
Shipping Restrictions
Products are not available for shipment to all jurisdictions. We reserve the right to restrict, cancel, or refuse shipments to any state, territory, country, carrier location, freight forwarder, P.O. box, or address where shipment may be prohibited, impractical, high-risk, or inconsistent with our policies. We currently only ship to continental U.S. addresses (lower 48 states + District of Columbia).
Customers are solely responsible for ensuring that purchase, receipt, possession, storage, handling, and use of products are lawful in their jurisdiction.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery at support@nycpeptidelabs.com with your order number, photographs of the package and contents, and a description of the issue.
Failure to notify us within this period may limit our ability to investigate or provide a remedy. Any replacement, refund, or credit is provided at our sole discretion and subject to our Return Policy.
Contact
For shipping questions, contact:
NYC Peptide Labs
Email: support@nycpeptidelabs.com
Website: nycpeptidelabs.com